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Geert Jan de Groot
Actually, there was a ticket system before the hostmaster one mentioned in the article - I remember having used 'req' (remember that one? ) at least in 1993. But that was for technical matters, not for hostmaster matters - they had more complex requirements. It is too bad that we keep accepting service from non IPv6-capable suppliers. Like security, it simply should be a must-have in the selection process...